Centre Ville Bot

Select a chat on the left.

The bot raises a problem when a customer asks where their order is and it is late: still New or in Box 1 more than 3 days after the order, or in Box 2 more than 3 days. It told the customer you'll check and get back to them.

Name	Phone	Messages	Orders	Spent	Last contact	First contact

Start a test chat: you write as the customer, the bot answers here. Nothing is sent on WhatsApp.

Bot

Bot answers customers Test mode: only answer the test numbers Assistant nameThe name the bot introduces itself with, e.g. Jana (جنى) Test numbersOne per line, with country code (e.g. +961 70 123 456) Extra instructions for the botAnything the bot should know or do (e.g. “Free delivery this week in Tripoli”)

Shop

Shop name Address Website Shop phone Instagram Facebook Opening hourse.g. Mon–Sat 10:00–20:00

Orders and delivery

Payment methods Delivery timeWhat the bot promises, e.g. around 5 days Free delivery fromOrder total in dollars (that amount or more); 0 = never free Box 1: late after (days)Days after the order. A customer asking about an order still New or in Box 1 after that raises a problem Box 2: late after (days)Days with the delivery team. The bot says delivery takes around this many days; asking after that raises a problem Currency of Odoo pricesCode, e.g. USD; empty = Odoo's company currency (LBP here, but the prices are dollars). Applies at the next catalog sync. Lebanese pound rateLBP per $1; 0 = don't show lira amounts

Delivery zones and fees

Leave a fee empty and the bot will say the team confirms it. A zone named “Pickup…” doesn’t need an address.

Policies

Exchange / return policy Size guide

Catalog from Odoo

Which Odoo products the bot sells. Changes apply at the next catalog sync (every 30 minutes, or “Sync from Odoo” on the Products page). Leave empty / 0 for the whole catalog.

Only categoriesCategory path; * = any text; separate several with commas (e.g. Women*25/26) Only the newest productsHow many, by creation date in Odoo; 0 = all Only products that have a photo

Stock and links

Tell customers exact quantities left Low stock threshold Link products to the website

This browser

Your nameShown on the messages you send from here

Bot admin

Orders

Problems

Customers

Products

Settings

Bot